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Adoption Partnership Assistant

  • Volunteer for a leading animal welfare charity
  • Ongoing Volunteer position
  • Burwood East location

About the RSPCA

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is 'ending cruelty to all animals'. We are Victoria's best-known and most respected animal welfare organisation.

Our organisation's purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria's values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

About the role

The RSPCA Victoria and Petbarn have a relationship in which Petbarn staff facilitate the adoption of cats and kittens on behalf of the RSPCA Victoria. The Adoption Partnership Assistant Volunteer plays an important role in helping the Adoption Partnership Coordinator support the relationship between RSPCA Victoria and Petbarn stores by providing invaluable administration support to the program, in turn contributing to the provision of the best possible service and support to the staff, animals and customers at the Petbarn stores throughout the adoption journey.

Role duties & responsibilities

The Adoption Partnership Assistant Volunteer may undertake the following activities:

  • General Administration duties: such as scanning and filing, updating spreadsheets and creating adoption packs.
  • Supporting the Petbarn Program by maintaining accurate animal details on the Sheltermate database.
  • Assist in handling cats and small animals as required on site for transfers between shelters and Petbarn stores.
  • Other duties as agreed to support the Adoption Partnership Coordinator.  

Skills & experience required

To be successful in this role, the volunteer will possess the following necessary skills and attributes:

  • Attention to detail
  • Experience in administration tasks
  • Outstanding customer service skills
  • Ability to work effectively in a high-pressure environment
  • Ability to work independently and as part of a team
  • Strong computer and Microsoft Office capabilities


  • Experience working in an animal shelter or relevant industry experience
  • Intermediate knowledge of animal health and behaviour (dogs, cats, rabbits and guinea pigs)
  • Ability to show empathy and be comfortable with the topic of euthanasia
  • Demonstrated reliability and ability to meeting a commitment to a regular rostered shift

Training and support

The following training and support will be provided:

  • Volunteer Induction including Volunteer Induction Manual
  • Role Specific training with the Rehoming team
  • RSPCA Animal Handling training
  • RSPCA Animals in the Office training
  • RSPCA Emergency Response training
  • Ongoing close support from the supervising staff member

How to apply

Click Apply Online to submit your volunteer application. Please make sure you have read the Role Profile by clicking View Position Description in the top right-hand corner. 

Have your current resume or CV ready to submit with your application, and answer the questions detailing your motivation for applying for this role, and your relevant skills and experience addressing the key responsibilities and requirements section of the Role Profile.

Job Ref: AW000024
Submitted: 07-05-2018

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